Shipping Policy

Lolipuffie Hong Kong Limited
📍 RM 1911A, UNIT F, 19/F, Golden Bear Centre, 66 Chai Wan Kok Street, Tsuen Wan, Hong Kong
📧 support@lolipuffie.com
🌐 lolipuffie.com

1. Processing Time

• Orders are processed within 1–3 business days after payment confirmation.

• Orders placed on weekends or public holidays will be processed on the next business day.

2. Shipping Time & Methods

• Standard International Shipping: 7–15 business days.

• Expedited Shipping (if available): 3–7 business days.

• Delivery times may vary depending on destination, customs clearance, and courier delays.

3. Shipping Rates

• Shipping fees are calculated at checkout based on the destination and shipping method.

• Free shipping may apply for certain promotions or when a minimum order value is met.

4. Tracking Orders

• Once your order is shipped, you will receive an email with a tracking number.

• Orders can be tracked on our website or via the courier’s tracking system.

5. Customs & Import Duties

• Customers are responsible for any customs duties, taxes, or import fees charged by the destination country.

• Lolipuffie Hong Kong Limited is not responsible for delays caused by customs clearance.

6. Lost or Delayed Packages

• If your package is significantly delayed or lost, please contact us at support@lolipuffie.com.

• We will work with the courier to resolve the issue as quickly as possible.

7. Incorrect Shipping Information

• Please double-check your shipping details at checkout.

• Lolipuffie Hong Kong Limited is not responsible for items delivered to incorrect addresses provided by the customer.

8. Contact Us

For any shipping-related inquiries, please contact our support team:
📧 support@lolipuffie.com